Terms and Conditions

Effective Date: January 1, 2025

Welcome to Vadic Masala & Nuts ("Company", "we", "our", or "us"). These Terms and Conditions govern your access to and use of our website, including all content, products, and services offered through our platform related to premium dry fruits, spices, and pulses.

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Acceptance of Terms

By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these terms, you must immediately discontinue use of this website.

You must be at least 18 years old or have the legal capacity to enter into contracts in your jurisdiction to use our services.

2. Use of Website

Our website is designed for individuals and businesses seeking to purchase premium quality dry fruits, spices, and pulses. You agree to use the website only for lawful purposes and in accordance with these Terms.

Prohibited Activities:

Using the website for any illegal or unauthorized purpose
Attempting to gain unauthorized access to any part of the website or its systems
Transmitting any viruses, malware, or harmful code
Copying, reproducing, or reselling any content without permission
Interfering with or disrupting the website's functionality
Using automated systems to access or scrape website content

3. Product Information and Availability

We strive to provide accurate and up-to-date information about our products, including descriptions, images, prices, and availability. However:

Product Descriptions: All product descriptions, specifications, and images are provided for informational purposes. While we make every effort to ensure accuracy, we do not warrant that product descriptions are error-free or complete.
Pricing: All prices are listed in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without prior notice. We reserve the right to correct any pricing errors.
Availability: Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
Quality: We maintain high quality standards for all our dry fruits, spices, and pulses. However, natural variations in color, size, and appearance may occur.

4. Orders and Purchase Terms

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions.

Order Process:

Order Confirmation: After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order; it is merely an acknowledgment that we have received it.
Order Acceptance: We reserve the right to accept or reject any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.
Order Cancellation: We may cancel your order if the product is unavailable, if there is a pricing error, or if we suspect fraudulent activity. If your order is cancelled, we will refund any payment made.
Quantity Limits: We reserve the right to limit the quantity of items purchased per person, per household, or per order.

5. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

Payment Terms:

Payment Methods: We accept various payment methods as displayed on our checkout page. Payment must be made in full at the time of order placement unless otherwise agreed.
Payment Processing: All payments are processed through secure payment gateways. We do not store your complete payment card information on our servers.
Payment Authorization: By providing payment information, you authorize us to charge the specified amount to your chosen payment method.
Failed Payments: If payment fails, your order will not be processed. We are not responsible for any delays or additional charges resulting from payment processing issues.
Refunds: Refund policies are outlined in our Return and Refund Policy section.

6. Shipping and Delivery

We aim to process and ship orders promptly. Delivery times and costs will be communicated during checkout.

Delivery Terms:

Shipping Address: You are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect addresses.
Delivery Timeframes: Estimated delivery times are provided for guidance only. Actual delivery times may vary based on location, weather conditions, and carrier performance.
Risk of Loss: Risk of loss and title to products pass to you upon delivery to the carrier or shipping agent.
Delivery Issues: If you experience delivery issues, please contact us immediately. We will work with the carrier to resolve the matter.
Undeliverable Packages: If a package cannot be delivered due to incorrect address or refusal, it may be returned to us, and you may be charged return shipping fees.

7. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase. Please review our return and refund policy:

Return Eligibility: Products must be returned in their original, unopened packaging within the specified return period (typically 7-15 days from delivery).
Return Process: Contact our customer service team to initiate a return. We will provide return instructions and authorization.
Refund Processing: Refunds will be processed to the original payment method within 7-14 business days after we receive and inspect the returned product.
Non-Returnable Items: Certain items, such as perishable goods or items damaged by customer misuse, may not be eligible for return.
Return Shipping: Return shipping costs may be the responsibility of the customer unless the return is due to our error or a defective product.

8. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Vadic Masala & Nuts or its content suppliers and is protected by Indian and international copyright laws.

Copyright: You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content from this website without our express written permission.
Trademarks: All trademarks, service marks, and trade names used on this website are the property of Vadic Masala & Nuts or their respective owners.
Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use this website for personal, non-commercial purposes.

9. User Accounts and Registration

Some features of our website may require you to create an account. When you create an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

10. Limitation of Liability

To the maximum extent permitted by law, Vadic Masala & Nuts shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

Your use or inability to use the website or services
Any unauthorized access to or use of our servers or any personal information stored therein
Any interruption or cessation of transmission to or from our website
Any bugs, viruses, trojan horses, or similar items transmitted through our website
Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content

Our total liability to you for all claims arising from or related to the use of our website or services shall not exceed the amount you paid to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Vadic Masala & Nuts, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the website or services
Your violation of these Terms and Conditions
Your violation of any rights of another party
Your violation of any applicable laws or regulations

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Vadic Masala & Nuts. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be liable for any damage or loss caused by or in connection with the use of any third-party content, goods, or services available through such websites or services.

13. Disclaimers

The website and all content, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties that the website will be uninterrupted, secure, or error-free
Warranties regarding the accuracy, reliability, or currency of any content or information

We do not warrant that the website, its servers, or email sent from us are free of viruses or other harmful components.

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any material changes by:

Posting the updated Terms on this page with a revised "Effective Date"
Sending an email notification to registered users (where applicable)
Displaying a prominent notice on our website

Your continued use of the website after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the website.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes, claims, or controversies arising out of or relating to these Terms, the website, or our services shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India.

You agree to submit to the personal jurisdiction of such courts and waive any objection to the venue of such courts.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Vadic Masala & Nuts regarding your use of the website and services.

These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Vadic Masala & Nuts.

18. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Vadic Masala & Nuts

Address: Unit No B 504, 5Th Floor, Tower B, Bhutani Cyber Park , Sector 62 Noida 201301

Email: info@vadicmasalaandnuts.com

Phone: +91-98702-71071

We are committed to providing excellent service and will respond to your inquiries promptly and professionally.